/* ==========================================================================
   Consola de atención — layout de 3 columnas pensado para uso intensivo
   ========================================================================== */
.brand-text { font-family: var(--font-display); font-weight: 700; color: var(--brand-700); letter-spacing: .02em; }
.brand-text small { font-weight: 500; color: var(--gray-500); margin-left: .35rem; letter-spacing: 0; }
.app-main-full { padding: 0 !important; height: calc(100vh - 57px); overflow: hidden; }
.min-w-0 { min-width: 0; }

.consola { display: grid; grid-template-columns: 340px minmax(0, 1fr) 290px; height: 100%; background: #fff; }

/* ---- Lista ---- */
.c-lista { border-right: 1px solid var(--gray-200); display: flex; flex-direction: column; min-height: 0; background: #fff; }
.c-lista-top { padding: .75rem; border-bottom: 1px solid var(--gray-200); }
.c-filtros { display: flex; flex-wrap: wrap; gap: .3rem; }
.c-filtros button { border: 1px solid var(--gray-200); background: var(--gray-50); color: var(--gray-600);
    font-size: .75rem; padding: .15rem .55rem; border-radius: 999px; }
.c-filtros button.active { background: var(--brand-600); border-color: var(--brand-600); color: #fff; }
.c-filtros button span:not(:empty) { font-weight: 700; margin-left: .15rem; }
.c-items { overflow-y: auto; flex: 1; }
.c-item { display: flex; gap: .6rem; padding: .7rem .75rem; border-bottom: 1px solid var(--gray-100); cursor: pointer; }
.c-item:hover { background: var(--gray-50); }
.c-item.sel { background: var(--brand-50); box-shadow: inset 3px 0 0 var(--brand-600); }
.c-item .ico { font-size: .8rem; line-height: 1.6; }
.c-item .nom { font-weight: 600; font-size: .9rem; }
.c-item.nuevo .nom { color: var(--gray-900); }
.c-item .ult { color: var(--gray-500); font-size: .8rem; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.c-item .hora { font-size: .72rem; color: var(--gray-400); white-space: nowrap; }
.c-item .meta { font-size: .7rem; color: var(--gray-400); }
.c-badge { background: var(--success); color: #fff; border-radius: 999px; font-size: .7rem; font-weight: 700;
    min-width: 1.3rem; text-align: center; padding: 0 .35rem; }
.c-vacio { padding: 2rem 1rem; text-align: center; color: var(--gray-400); font-size: .875rem; }

/* ---- Chat ---- */
.c-chat { display: flex; flex-direction: column; min-height: 0; background: var(--gray-50); }
.c-chat-vacio { margin: auto; text-align: center; color: var(--gray-400); }
.c-chat-vacio i { font-size: 3rem; }
.c-chat-head { display: flex; align-items: center; gap: .75rem; padding: .7rem 1rem; background: #fff; border-bottom: 1px solid var(--gray-200); }
.c-mensajes { flex: 1; overflow-y: auto; padding: 1rem 1.25rem; display: flex; flex-direction: column; gap: .5rem; }
.m { max-width: 72%; padding: .5rem .75rem; border-radius: 12px; font-size: .9rem; box-shadow: var(--shadow-sm);
    word-wrap: break-word; white-space: pre-wrap; }
.m .quien { font-size: .68rem; font-weight: 700; text-transform: uppercase; letter-spacing: .04em; margin-bottom: .15rem; }
.m .pie { font-size: .68rem; color: var(--gray-400); text-align: right; margin-top: .2rem; white-space: nowrap; }
.m-cliente  { align-self: flex-start; background: #fff; border: 1px solid var(--gray-200); border-top-left-radius: 4px; }
.m-cliente .quien { color: var(--gray-500); }
.m-ia       { align-self: flex-end; background: #eef2ff; border: 1px solid #c7d2fe; border-top-right-radius: 4px; }
.m-ia .quien { color: #4338ca; }
.m-operador { align-self: flex-end; background: var(--brand-600); color: #fff; border-top-right-radius: 4px; }
.m-operador .quien, .m-operador .pie { color: rgba(255,255,255,.75); }
.m-operador a { color: #fff; text-decoration: underline; }
.m-sistema  { align-self: center; background: #fff7ed; color: #9a3412; border: 1px dashed #fdba74; font-size: .78rem;
    box-shadow: none; max-width: 90%; text-align: center; }
.m-sistema .quien { display: none; }
.m-error { outline: 2px solid var(--danger); }
.m img.adj { max-width: 260px; max-height: 260px; border-radius: 8px; display: block; cursor: zoom-in; margin-bottom: .25rem; }
.m .doc { display: inline-flex; align-items: center; gap: .4rem; padding: .35rem .6rem; border-radius: 8px;
    background: rgba(0,0,0,.05); margin-bottom: .25rem; }
.m-operador .doc { background: rgba(255,255,255,.15); }
.m audio, .m video { max-width: 260px; display: block; margin-bottom: .25rem; }
.dia { align-self: center; font-size: .72rem; color: var(--gray-500); background: var(--gray-200); padding: .1rem .6rem; border-radius: 999px; margin: .5rem 0; }

.c-aviso { background: #fffbeb; border-top: 1px solid #fde68a; padding: .5rem 1rem; font-size: .85rem; display: flex; align-items: center; gap: .5rem; }
.c-composer { background: #fff; border-top: 1px solid var(--gray-200); padding: .65rem .75rem; }
.c-composer textarea { resize: none; max-height: 140px; }
.c-icon { width: 42px; height: 38px; display: inline-flex; align-items: center; justify-content: center; padding: 0; flex-shrink: 0; }
.c-adj { display: flex; align-items: center; gap: .6rem; background: var(--gray-50); border: 1px solid var(--gray-200);
    border-radius: 8px; padding: .4rem .6rem; margin-bottom: .5rem; font-size: .85rem; }
.c-adj img { width: 48px; height: 48px; object-fit: cover; border-radius: 6px; }

/* ---- Info ---- */
.c-info { border-left: 1px solid var(--gray-200); background: #fff; overflow-y: auto; }
.c-info h6 { font-size: .72rem; text-transform: uppercase; letter-spacing: .06em; color: var(--gray-400); margin: 1rem 0 .4rem; }
.c-info .dato { font-size: .875rem; margin-bottom: .2rem; }
.c-info .dato span { color: var(--gray-500); }

/* ---- Estados ---- */
.e-ia { background: #eef2ff; color: #4338ca; }
.e-pendiente { background: #fee2e2; color: #b91c1c; }
.e-humano { background: #dcfce7; color: #15803d; }
.e-cerrada { background: var(--gray-200); color: var(--gray-600); }

/* ---- Dashboard ---- */
.kpi { background: #fff; border: 1px solid var(--gray-200); border-radius: var(--radius-lg); padding: 1.1rem 1.25rem; height: 100%; }
.kpi .lbl { font-size: .75rem; text-transform: uppercase; letter-spacing: .06em; color: var(--gray-500); font-weight: 600; }
.kpi .val { font-family: var(--font-display); font-size: 2.1rem; font-weight: 700; color: var(--gray-900); line-height: 1.2; }
.kpi .sub { font-size: .8rem; color: var(--gray-400); }

/* ---- Responsive: en pantallas chicas se ve una columna por vez ---- */
@media (max-width: 1199px) { .consola { grid-template-columns: 300px minmax(0, 1fr); } .c-info { display: none; } }
@media (max-width: 991px) {
    .consola { grid-template-columns: 1fr; }
    .consola.abierta .c-lista { display: none; }
    .consola:not(.abierta) .c-chat { display: none; }
    .m { max-width: 88%; }
}